GUIDE
■About Products and Orders
-The products listed on our online store are also sold in our offline stores.
Please note that the inventory status may differ depending on the timing of your order and the inventory update of the online store.
-Please note that we will not be able to reply to e-mails or ship products on holidays.
■About Gift Wrapping
-Simple gift wrapping is available.
If you need gift wrapping, please write it in the comment box when ordering.
■Price indication
All product prices are in ¥(JPY)
■Payment method
-credit cards
VISA, MASTER, American Express,JCB
-Paypal
■Shipping table
-EMS
ASIA
0~1kg ¥(JPY)2000
1~2kg ¥(JPY)3000
2~5kg ¥(JPY)5000
5~10kg ¥(JPY)10000
10~15kg ¥(JPY)14000
15~20kg ¥(JPY)18000
20~25kg ¥(JPY)22000
25~30kg ¥(JPY)26000
30kg~ ¥(JPY)30000
OCEANIA, NORTH AMERICA
0~1kg ¥(JPY)3500
1~2kg ¥(JPY)5500
2~5kg ¥(JPY)10000
5~10kg ¥(JPY)20000
10~15kg ¥(JPY)30000
15~20kg ¥(JPY)40000
20~25kg ¥(JPY)50000
25~30kg ¥(JPY)60000
30kg~ ¥(JPY)70000
EUROPE
0~1kg ¥(JPY)3500
1~2kg ¥(JPY)5500
2~5kg ¥(JPY)12000
5~10kg ¥(JPY)20000
10~15kg ¥(JPY)30000
15~20kg ¥(JPY)38000
20~25kg ¥(JPY)47000
25~30kg ¥(JPY)55000
30kg~ ¥(JPY)65000
*Shipping costs depend on the weight of the item when it is fully packed.
The weight will be (weight of the product + packing materials).
*Please note that you will be responsible for any additional duties and expenses incurred.
*Please note that the customer will be responsible for any additional customs duties and other costs incurred.
-Number of days for delivery
We ship as soon as possible after receiving your order.
We usually ship from Tokyo within 1 to 7 business days from the date of order.
*Please note that shipping may be delayed for the following reasons
(1) When we are unable to ship the products due to the year-end and New Year holidays, summer holidays, or other temporary closures.
(2) When we are unable to ship products as scheduled due to heavy shipping or workload.
(3) When delivery is delayed due to circumstances on the part of the delivery company after the product has been shipped
(4) When the product is out of stock.
We will contact you in advance if we need more time to deliver your order.
■Return policy
-Only in the case of damage during shipping, defective products, or wrong items shipped, we will send a replacement or refund.
However, if the item is sold out, discontinued, or one of a kind, and cannot be replaced, we will refund the product price.
We will pay for the shipping costs of the replacement item.
Please note that we do not accept returns/exchanges of items that have been used once or for the convenience of the customer.
Please send us an email within 7 days of receiving the item, stating the order number, name, address, reason for the exchange, and the situation.
If you send us the item without notifying us, we may not be able to accept it.
Please be sure to contact us by e-mail beforehand.
*Please note that In case of damage during shipping, please contact the shipping company (EMS).
-About Refund Method
In case you used [credit card / paypal payment]
We will cancel the credit card payment after receiving the returned products.
If the credit card company's closing date has passed, the credit card will be debited once, but the credit card company will refund the amount on the next closing date.
-Return address
Nishihara Building 4F, 3-12-14 Nishihara, Shibuya-ku, Tokyo 151-0066, Japan